| The Customer Service Imperative: |
- Delivering customer service that helps our customers succeed continues to be a vital part of our business.
- TME service offers project planning, application engineering & integration, technical support, sales support for pre & post-integration.
- TME is able to offer our customers significant added value in product customization, allowing installation to include custom features at costs comparable to standard products.
- Quality customer service is also building a competitive advantage for TME. Just as advanced applications have earned us a leadership position in the industry, quality customer service is winning us
strong support from our customers.
- Customer satisfaction surveys conducted by TME in the past, show annual increases in both product and services.
- Worldwide telephone support is an important part of our service offering.
- Our customer service centre is staffed with technical specialists trained to support customers from end user to engineering.
- Of the calls
handled by our customer service centre, the vast majority are dealt with over the phone using remote diagnostic or issue replication at TME support centre.
- As we move forward, our goal is to continually extend our service reach by expanding strategic partnerships with our representatives.
- By doing so we are helping our customers close the gap between what technology can offer and their ability to utilize it both productively and profitably.
- In keeping with this business approach, our service offerings will continue to help customers lower their implementation risk and speed their return on investment.
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